INTRODUCTION AND TERMS & CONDITIONS
- PRODUCT AND SERVICES FOR PERSONAL USE:
- LIMITED LICENSE
- REPRESENTATIONS, COMMITMENT & WARRANTEES
- INTELLECTUAL PROPERTY
- PRECISION ON INFORMATION
- PAYMENT POLICY/TERMS
- SHIPPING POLICY/TERMS
- USER CONTENT
- YOUR RESPONSIBILITIES
- COPYRIGHT DISPUTES
- THIRD PARTY LINKS
- DISPUTE REDREESSAL
- ELECTRONIC NOTICES BY WEBSITE POSTING OR BY E-MAIL
- Exclusive features and events
- Any others
WELEX WELCOMES YOU:
Welex website is meant to provide products and services available on this website to you on the following Terms and Conditions, including but not limited to terms of privacy, shipping and payment which you may find throughout our website in connection with certain features, functions and marketing so also customer service, all of which are included and deemed to be part of these terms and conditions (collectively, “Terms and Conditions”). By accessing this our website, you acknowledge that you have read, understood and agree, without limitation to be bound by these Terms and Conditions.
A. PRODUCT AND SERVICES FOR PERSONAL USE ONLY:
The products and services specified or described on this website, and any samples thereof that we may provide to you, are for personal use only. You are not permitted to sell or resell any of the products or services, or samples thereof, you may receive from us. Welex, reserves the right, with or without notice to you, to cancel or reduce the quantity of any products or services to be provided to you that our company believes, in our own discretion, that may result in the violation of our Terms and Conditions.
B. LIMITED LICENSE/PERMISSION:
The use of Welex online website is granted to you for a limited, revocable, and non-exclusive license/permission, to access and make personal use. This limited license/permission does not include the right to: (i) make any use of the website or any and/or all Content other than personal use; (ii) modify, create, reverse or engineer any derivative works based upon any part of content on the website; (iii) frame or utilize framing techniques to enclose the website or any portion thereof; (iv) distribute, sell, republish, license, send, transmit, assign, redistribute or download down load the website or any and/or any part of the its (except to view the website); (v) collect account information for the benefit of yourself or any third party; (vi) use any “hidden text” utilizing and/or all content; or (vii) use any of the software images, robots, spiders, crawlers, or similar data gathering and extraction methods or take any other action that may impose an unreasonable burden on our infrastructure. You shall, without exception and/or modification, retain all proprietary notices contained on the website.
We, however, hereby grant you a limited, non-exclusive and revocable license/permission to create a hyperlink to the home page of the website for personal and strictly for non-commercial use only. A website hyperlink that links to our website (a) may link to, but shall not repeat or replicate, any and/or all of our content; (b) shall not portray us or our products or services, in a derogatory, misleading, false or otherwise offensive or in any objectionable manner or associate us with undesirable products or services and/or opinions; (c) shall not imply that we are endorsing such website, its services or products; (d) shall not falsely represent its relationship with us; (e) shall not contain any content that could be construed as obscene, offensive, illegal, controversial or inappropriate for any ages; and (f) may not link to any page of our website other than the home page.
We may, in our own sole and exclusive discretion, request to remove any link to the website, and on receipt of our such request, you shall forthwith, without objection, remove such link and cease any linking unless otherwise separately and expressly authorized in writing by us. It is made abundantly clear that any unauthorized use by you of our Online website or any part and/or all of our content shall automatically terminate the limited license/permission set out in this clause, without prejudice to any other remedy provided and available to us under applicable law or under these Terms and Conditions.
C. REPREESENTATIONS, COMMITMENT & WARRANTEES:
Welex online website is presented on ‘As Is’ basis. There are no representations or warranties of any kind whatsoever made by us, express or implied, in connection with these terms and conditions or the online site, including but not limited to merchantability, non-infringement or fitness for a particular purpose, except to the extent such representations and warranties are legally binding or legally non- excludable.
You agree that, to the fullest extent permitted under the applicable laws, we will not be responsible or liable (whether in contract, tort (including negligence) or otherwise), under any circumstances, for any interruption of business due to (i) access delays or access interruptions to the site; (ii) data non-delivery, wrong delivery, corruption, destruction or due to any other modification; (iii) loss or damages of any sort incurred due to dealings with or the presence of hyperlinks on the website; (iv) computer viruses, system failures or malfunctions which may occur in connection with your use of the site, including during hyperlink to or from third party websites (v) events beyond our reasonable control.
We commit that our Welex products are based on natural and ayurvedic formulations. While great pain and enormous efforts are made and precautions taken to render the products absolutely safe for human use, it is possible that certain products due to mixture of ingredients may cause allergic reactions to certain individuals and adversely affect individuals with user’s pre-existing medical conditions. You are warned to make yourself aware of the various ingredients used in the products and usage instructions accompanying each of our products to ensure that they are safe for your use. Needless to say, that it will be your sole, absolute and independent responsibility to take proper professional medical/ dermatological advice prior to use of any of our products that you may be allergic to. You agree that Welex online website shall not be responsible or liable for any product related issues including but not limited to any allergic reactions you may encounter on account of usage of our products. For any purchases made through our online website, you will inter alia be governed by the disclaimer and limitation of liability conditions provided in more detail with the product packaging/leaflets.
It is made clear that to the fullest extent permitted by law, we will not be liable for any indirect, special, punitive, incidental, or consequential damages of any kind related to the website or your use thereof regardless of the form of action whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages and in no event, shall our maximum aggregate liability exceed Indian Rs. 3000/- (Rupees three thousand only). Further clarified and you agree that no actionable claims arising out of, the use of the website or these Terms and Conditions may be brought by you after one (1) year of cause of action relating to such actionable claim.
D. INTELLECTUAL PROPERTY:
All content and information available on the website, including but not limited to trademarks, logos, service marks, text, graphics, logos, button icons, images, audio clips, data compilations and software, and the compilation and organization thereof (collectively referred to as the “Content”) is the property of Welex Laboratories Pvt. Ltd. online website and is protected by laws of India, including laws governing all applicable forms of intellectual property. Save and except as set forth in the limited license/permission clause hereinabove or as required under applicable law, without our express written consent and permission neither the content nor any portion of this website may be used, reproduced, duplicated, copied, modified, sold, accessed, or otherwise exploited for any purpose.
E. PRECISION ON INFORMATION:
We have attempted to be and continue to attempt to be as precise and as accurate as possible in representing and describing our products on the website. However, except to the limited extent implied by applicable law, we do not warranty that the product descriptions, colours, information or other content available on the website are accurate, reliable and error free or current.
Nature of your Information We Collect: -
Data Storage: -
The website is hosted with third party data hosting specialists. Information collected is kept on servers owned and managed by data hosting companies, which may be in India or overseas including Singapore and the United States of America. The companies being used by Welex online are PCI compliant and have data security processes in place. It is clarified that Welex is not liable for any data theft or breach of security at the data centres hosting the website and holding consumer data
Your Personally Identifiable Information- How used by us: -
The information you have chosen to provide may be used by Welex online to create and deliver to you our newsletters, surveys or other email messages containing product and event information, tips or promotions. If at any time you decide that you would not like to receive these emails, you are free to go to ‘Unsubscribe’ link on the email or edit your information and consent to receive email and other communication in the ‘Profile’ section for registered users
(b) SMSs or Text Messages:
If you have chosen to leave your mobile phone number on Welex online, you may receive SMS alerts containing product and event information, tips or promotions on your mobile phone. Please note that Welex online does not send you any unsolicited text message on your mobile phone. Welex online does not charge any fee for you to receive any text message from us. Any charge that may be charged to you by your mobile service provider for sending and/or receiving text messages and air-time, as well as any other standard applicable rates charged by your mobile service provider is beyond our PPT.
(c) Telephone calls: -
If you have chosen to leave your mobile phone number or landline number on Welex online, you may receive phone calls containing product and event information, cosmetics tips or promotions on your mobile phone or landline phone.
(d) Our attempt to Serve You: -
If you have chosen to provide us with your contact information, we may provide you with service related announcements by any means, including email, concerning the website or contact you regarding your customer service inquiries, requests or questions. All registered users will receive a welcoming email to confirm their registration. We deem it that these types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Welex online offers its customers.
(e) Customised Service: -
We may use your personal information you have chosen to give us to provide you with customised service and use of our website. For example, we may suggest products that would be of particular interest to you. Such customised information may be conveyed to you by way of emails or text messages/sms and phone calls.
(f) Special Events, Questionnaires and Surveys: -
On occasion, Welex online may sponsor special events (such as contests, promotions or other offerings), questionnaires and surveys. There may be specific guidelines and regulations applicable to these promotions that explain how any personal information you provide will be processed. We suggest that you review any applicable guidelines and regulations before participating. To the extent any special event, questionnaire or survey is not subject to specific rules, the processing of personal information is governed by this PPT and the purposes it sets forth.
(g) Employment/Trade related information: -
If you provide personal information to us with respect to employment/trade, such as your resume, we will treat such personal information as confidential and use it only to consider you for current and future employment/trade opportunities and to contact you. We will retain your information for further recruitment opportunities that may arise, unless you tell us that you no longer wish for us to retain your information.
(h) Technologies that Allow Us to Customise Your Experience: -
The same is done by use of various technologies to collect information relating to your visit to our website, such as the Uniform Resource Locater (URL) that referred you to our website, Internet Protocol address (IPA), browser type and browser language, the date and time of your request, etc. This enables us to enhance and customise your experience on our website. To explain, we may collect the Internet Protocol address (IPA) identifying your computer or device and indicating your geographic region for statistical purposes. In some cases, we may use these technologies in combination with the personally identifiable information you provide on the website. These technologies may provide a variety of information such as whether you have visited Welex online before. They also may enable you to save your preferences. Each technology is explained below.
Web Beacons and Tracking Links: -
Web Beacons (also called clear gifs and pixel tags), tracking links and/or similar technology consist of a few lines of code and are embedded on the pages of our website. They are often used in combination with cookies and are generally not visible to the user of the website. Web Beacons may transmit or relay information to third parties like our service providers and may be used in order to track customer response to certain advertising, to better target interactive advertising and to upgrade our customer support and usability. If you reject the cookies as given in the cookie section below, you will prevent Web Beacons from transmitting or relaying this information about you and may limit your use of some of our website features.
Types of cookies:
Your Information- We Share and With Whom Who We Share: -
Without your consent we will not provide your personally identifiable information to third parties for their use in promoting or marketing their products or services to you, except as provided in the “Business Transfers” Section below. In addition, we do not sell or otherwise disclose personally identifiable information about our website visitors except as described here.
Welex Laboratories Collaborators: -
Third Parties: -
Business Transfers: -
As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personal information, generally is one of the transferred business assets, and by submitting your personally identifiable information on the website you agree that your data may be transferred to such parties in these circumstances.
Under Legal compliance: -
Your information may be disclosed by us if that is necessary to comply with any applicable law, regulation, legal process or governmental directions. Besides, we may disclose any information if it is necessary to prevent physical harm or financial loss or in connection with suspected or actual illegal activity.
Transfer of Data to Other Countries:
Welex online website is not designed for persons under the age of 13 and we do not knowingly collect personally identifiable information from anyone under the age of 13. If you are under 13 years of age, you may browse Welex online, but you are advised not to share your personal information to us. For example, you cannot register. If we become aware that we have inadvertently received personal information from a visitor under the age of 13 on the website, we will delete the information from our records.
To Protect your Personal Information our concern-How?
We maintain reasonable safeguards in our website to protect against unauthorised disclosure, use, alteration or destruction of your personal information provided to us. If you have any questions about security at our site, you can email us at email@example.com
We have taken great efforts to ensure that your visit to Welex online is a beneficial experience and that your privacy is constantly respected. If you have any questions, comments or concerns about our privacy practices, please contact us by email at firstname.lastname@example.org Welex Copyright © Welex Laboratories Pvt. Ltd. (brand owners of Welex). All worldwide rights reserved.
G. PAYMENT POLICY/TERMS: STEPS TO PLACE AN ORDER
When you have selected at the item you wish to order, enter the quantity you desire and click on "Order". When your order contains the items and quantities you wish to purchase, click on the "Checkout" link underneath your order. You will then be asked to provide us with your shipping and payment information. Please see below information on Payment Options available to you. Once you have successfully made your payment, your order will be processed online, and we will ship your order to you immediately. Please see below for information on our Shipping Policy.
Welex online is designed up to take immediate orders online through the following modes of payment: a) Domestic and international credit cards issued by banks and institutions that are part of the Visa, and Mastercard Network, Visa Debit cards From select banks in India. A full list is available at the time of Check Out and prior to making payments for purchases Please note that for Visa and Mastercard you will require to submit your 16-digit credit card number, card expiry date and 3-digit CVV number (on the back of the card) when you make your online transaction using your Credit Card. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (Mastercard Secure Code) to complete the transaction. For American Express Cards you will be required to give your 15-digit card number and 4 digit code
Product prices listed are current, however these are subject to change without advance notice. Prices shown on the website are in Indian Rupees. All orders are acknowledged at current pricing. We will bill at price in effect at the time of shipping. Products are liable for GST in India. All international shipping orders may attract local duties applicable in that country and the client will have to pay accordingly locally.
HOW PAYMENTS ARE SECURED:
Payments made to Welex online are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with Welex online is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against disclosure to third parties. This is an assurance that it follows the best security practices adopted by major online vendors where all payments are processed in real-time for your security and immediate peace of mind. You can tell your browser is in secure mode in the “Checkout” by looking for the padlock icon in the bottom corner or at the end of the address bar of your browser window.
WHAT IS CVV/CVC:
The Credit Verification Value or CVV or the Credit Validation Code or CVC is an important security feature that further reduces the risk of Internet fraud. This number never appears on sales receipts or billing statements and is only found on the physical card itself. We ask you to enter the CVV/CVC code during your transaction to make sure that the card is, in fact, in your possession. The CVV/CVC is a 3 or 4-digit code embossed or imprinted on the reverse side of your credit card in the signature area.
PRODUCTS OUT OF STOCK:
We apologize for the inconvenience on account of stocks going ‘out of stock’. If the product ordered by you is out of stock, we will contact you within 2 business days to discuss how you wish to deal with the order handled. Welex online does not does accept orders which we cannot fulfil immediately.
In case of cancellation of order within the timeline, you will be charged 2.5% as payment gateway charges and the balance will refunded to the cardholder and credited through the same payment instrument.
10-12 Business days within India Order deliveries will be made between 9am - 5pm Monday – Friday. Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbour, etc. Welex online takes no responsibility for goods signed by an alternative person and is not liable for damage after delivery. All claims for shortages or at the point of damages must be reported to customer service on the day of delivery. Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments
RETURN OF PRODUCTS:
It is our intention to satisfy our clients/customers. For this reason, we will gladly issue a full refund for any full priced unopened merchandise that is returned within 14 days of the date of purchase. To return any items, please contact Customer Service or by email: email@example.com All returned items must be accompanied by a copy of the original receipt, a return / exchange authorization number and in unopened, saleable condition. Postage will not be refunded. Please note that we cannot offer exchanges or refunds on any sale, opened or used products. Welex online is not responsible for damage after delivery and no refund will be made. Please allow one to three weeks from the day you return your package for your request to be processed. You will be contacted once your return is complete. All claims for shortages or damages must be reported to customer service on the day of delivery.
H. SHIPPING POLICY/TERMS:
I. USER CONTENT:
J. YOUR RESPONSIBILITIES:
In the use of the Welex online website, you shall comply with these Terms and Conditions and the special warnings or instructions for access or use posted on the website. You shall act always in accordance with the law, custom and in good faith. You shall not make any change or alteration to the website or any Content or services that may appear on this website and may not impair in any way the integrity or operation of the website. Without limiting the generality of any other provision of these Terms and Conditions, if you default intentionally, negligently or wilfully in any of the obligations set forth in these Terms and Conditions, you shall be liable for all the losses and damages that this may cause to Welex online, our collaborators or licensors.
K. COPYRIGHT DISPUTES:
We respect the intellectual property of others. If you believe that copyrighted materials have been violated that constitutes copyright infringement, please send an email or written notice to us for notices of infringement and provide the following: (a) identification of the copyrighted work(s) that you claim has been infringed and that you are the copyright owner or authorised to act on the copyright owner’s behalf; (b) a description of the material that you claim is infringing and the location of the material on the website; (c) your address, telephone number and email address to firstname.lastname@example.org
Note: The above contact information is provided exclusively for notifying our company where one believes that copyrighted material may have been infringed. All other inquiries will not receive a response through this process and should be directed to our customer service group by email email@example.com
L. THIRD PARTY LINKS:
Welex Laboratories Pvt. Ltd., are not responsible for the content of any off-website pages or any other websites linked to or from the Welex online website. We are not responsible for the content of any off-website pages or any other websites linked to or from the We are not responsible for the content of any off-website pages or any other websites linked to or from the Welex online website. Links appearing on this website are for convenience only and are not an endorsement by us, our collaborators, affiliates, our partners or licensors of the referenced content, product, service, or supplier. Your linking to or from any off-website pages or other websites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-website pages or any other websites linked to or from the site, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy policies and terms and conditions. You should carefully review the terms and conditions and privacy policies of all off-website pages and other websites that you visit.
You agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable attorneys’ fees, resulting from any third-party claim, action, or demand resulting from your use of Welex online or breach of these Terms and Conditions. You also agree to indemnify us for any loss, damages, or costs, including reasonable attorneys’ fees, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on our infrastructure.
N. DISPUTE REDREESSAL:
Subject to foreign legal mandatory provisions, with respect to any dispute regarding the website, all rights and obligations and all actions contemplated by these Terms and Conditions shall be governed by the laws of India and the courts of Mumbai as if the Terms and Conditions were a contract wholly entered into and wholly performed within Mumbai, India. To the fullest extent permitted by applicable law, any dispute, differences or claim arising out your visit to our website shall be referred to the sole Arbitrator appointed by the Manager Administration of Welex Laboratories Private Limited, in accordance with the law. The venue of such arbitration shall be at Mumbai, India and the award of the Arbitrator shall be final and binding on all parties and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under these Terms and Conditions shall be joined to an arbitration involving any other party subject to this Terms and Conditions, whether through class arbitration proceedings or otherwise. To the extent arbitration is not permitted by applicable law, any dispute relating in any way to your visit to the website shall be submitted to an appropriate court or other judicial body in Mumbai, India, as applicable, without prejudice to the applicable law and all applicable provisions of this clause, and subject to our right to seek injunctive or other appropriate relief in any court, if you have in any manner violated or threatened to violate our intellectual property rights and you consent to exclusive jurisdiction and venue in such courts.
O. ELECTRONIC NOTICES BY WEBSITE POSTING OR BY E-MAIL:
I. Exclusive features and events:
ii. Any others:
You acknowledge and agree that these Terms and Conditions constitute the complete and exclusive agreement between us concerning your use of the website, and supersede and govern all prior proposals, agreements, or other communications. We reserve the right, in our sole discretion, to change these Terms and Conditions at any time by posting the changes on the website and providing notice of such change. Any changes are effective immediately upon posting to the Site and release of notice of such change. Your continued use of the website thereafter constitutes your agreement to all such changed Terms and Conditions. We may, with or without prior notice, terminate any of the rights granted by these Terms and Conditions. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the website. Nothing contained in these Terms and Conditions shall be construed as creating any agency, partnership, or other form of joint enterprise between our company and you. Our indulgence to require your performance of any provision hereof shall not constitute as a waiver and shall not affect our full right to require such performance at any time thereafter. In the event that any part of these Terms and Conditions shall be unenforceable or invalid under any applicable law or be so held by any applicable arbitral award or court decision, such unenforceability or invalidity shall not render these Terms and Conditions unenforceable or invalid as a whole but these Terms and Conditions shall be modified, to the extent possible, by the adjudicating entity to most fully reflect the original intent of the parties as reflected in the original provision. If you have any questions regarding these Terms and Conditions,
please email us at: firstname.lastname@example.org Worldwide Copyright © Welex Laboratories Pvt. Ltd. (brand owners of Welex). All worldwide rights reserved.